14 Day Satisfaction Guarantee

Delivery and Returns Policy

Delivery Policy

A charge of $10 applies to all deliveries to USA.

Unfortunately, we are currently unable to offer delivery to Canada.

All Deliveries are despatched from within the USA. Deiveries to countries outside the USA may be subject to import duty and/or taxes. Payment of these taxes is the responsibility of the recipient of the delivery, and may be required prior to the package being released.

Please note: All payments are shown and processed in US Dollars.

The despatch date and time of orders will be confirmed by email - please contact us if you haven't received the goods within the time period stated.

We will do our absolute best, by using the best carriers, to ensure that the actual delivery meets your expectations - if it doesn't please let us know. It is our policy to ensure you receive the best delivery service possible.

 

Return policy

We hope you will be completely satisfied with your purchase. However, if you have purchased an item from us that you no longer want then you have 14 days to cancel your order (starting from the day after the delivery date). Orders cancelled within this 14 day period are eligible for a full refund of the price paid for the product once we receive the item(s) back. Delivery costs are not part of the refund unless the return is a result of our error.

Unwanted items should be returned to us in A1 condition, in the original, undamaged packaging with all the accessories. Once received (or proof of posting has been provided) we will refund the money back onto the payment card used to make the purchase within 30 days.

We reserve the right to refund less than the full price of the product if it is received incomplete or in a condition that shows it has not been appropriately cared for.

Before posting any item back to us you need to obtain a Returns Authorisation. This is a number which you will be required to put on the outside of the box. Items returned to us without this number on the box will take longer to process.

This can be obtained by emailing our customer returns team - returns@thesmartspeaker.com

All items should be returned in full, with all accessories, cables, manuals. These should be packed into the original manufacturer's product box. Items should then be packed into another box or wrapped securely to ensure they arrive with us safely. Please DO NOT WRITE OR STICK ANYTHING DIRECTLY ONTO THE PRODUCT BOX.