SmartSpeaker Support and Documentation



Update - 10/10/2015 - Updated the app to run on iOS 9 without crashing.

We have fixed that pesky bug which kept crashing the app when you were trying to select your Wi-Fi network. You can also use Option 1 or Option 3 from the Quick Start Guide. Any issues please get in touch and we will be happy to help.

Update - 01/07/2015 - The app keeps crashing when trying to connect SmartSpeaker Wireless + Portable to my Wi-Fi network?

We have just discovered a bug within app and we're working hard to try and fix it. In the meantime, to get connected to your Wi-Fi network, you can use Option 1 (quicker than the app) or Option 3 from the Quick Start Guide. Any issues please get in touch and we will be happy to help.

We have an FAQ page, which includes answers to many of the questions we are asked regularly.

Read FAQ Page > >


Quick Start Guide

The Quick Start Guide gives you all the information you need to set up and use your SmartSpeaker in a condensed and easy to follow format. You can download the Quick Start Guide here:

Download the SmartSpeakerâ„¢ Quick Start Guide

User Manual

The User Manual provides a complete and detailed description of every feature of the SmartSpeaker. It also includes troubleshooting tips and other information to help you get the very best from your SmartSpeaker. If you have just unpacked your SmartSpeaker, and want to get it working for the first time, please check out the Quick Start Guide above. You can download the full user manual here:

Download the SmartSpeakerâ„¢ Full Owner's Manual


Firmware Updates

The Latest Firmware version available to download is SW 76 which reports in the SmartSpeaker configuration pages as Version: s.9268.76.1 (USA) or s.9268.76.0 (Rest of World) Release Date: 17th June 2014

Update your SmartSpeaker to this version today > >


Further Support

If you can't find what you are looking for in these support pages, please contact us directly by clicking here.